Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your supplements to request a return.

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Eligibility for Returns

To be eligible for a return:

• Supplements must be in the same condition you received them — unopened, unused, and in their original packaging.

• You must have the receipt or proof of purchase.

• Returns must be requested within 7 days of delivery.

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How to Start a Return

1. Email us at info@cleansupplementsuk.com within 7 days of receiving your order.
   

2. Once your return is approved, we will provide our address and you can ship back

3. Items sent back without first requesting a return will not be accepted.

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Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

• The supplement pouch or container is defective or damaged

• You receive the wrong supplement
  We will work quickly to resolve the issue.

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Non-Returnable Items

We cannot accept returns on:

• Any supplement that has been opened or used

• Sale items or gift cards

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Exchanges

The fastest way to get the product you want is to return the unopened supplement, and once the return is accepted, place a new order.

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EU 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it — for any reason and without justification — as long as the supplement is unopened and in its original condition.

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Refunds

• We’ll notify you once we’ve received and inspected your return.

• If approved, refunds are processed to your original payment method within 7 business days.

• Your bank or card provider may take additional time to post the refund.

• If more than 7 business days have passed since approval, please contact us at info@cleansupplementsuk.com.

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✅ Next step for Merchant Center:

• Add this exact text to your Shopify Returns & Refunds page.

• In Merchant Center → Shipping & Returns → Return Policy, set:

  • Return window: 7 days (14 for EU)

  • Return method: Mail

  • Return fees: Customer pays return shipping unless item is damaged/incorrect